# Return Policy

URL: https://openecom.vietops.vn/return-policy

We accept returns within 30 days of delivery for unused items in their original condition.

## Eligible Items

Items must be unused and in their original condition and packaging, with any tags attached. Customized or personalized products cannot be returned unless they arrive damaged or faulty.

## How to Return

1.  Contact us at info@uit.edu.vn with your order number and reason for return
2.  We will send you a return shipping label within 1–2 business days
3.  Pack the item securely and drop it off at the nearest courier location
4.  Once received and inspected, your refund will be processed within 5–7 business days

## Refund Method

Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

## Exchanges & Warranty

Items that arrive faulty or damaged in transit are exchanged free of charge within 30 days of delivery. Any manufacturer warranty that comes with a product also applies.